Welcome to Reliable Appliance (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website reliableusshop.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

1. Our Customers

Reliable Appliance serves homeowners and professionals seeking high-quality kitchen appliances including dishwashers, garbage disposals, microwaves, ovens, ranges, refrigerators, and freezers, along with their repair services. Our primary customers are located in North America, Europe, and other regions (excluding certain Asian countries and remote areas).

2. Website Use

2.1 Eligibility

You must be at least 18 years old and reside in our serviceable regions to purchase from our website.

2.2 Account Responsibility

If you create an account, you are responsible for maintaining its confidentiality and all activities under it.

2.3 Prohibited Activities

You agree not to:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the site’s functionality
  • Misrepresent your identity or location

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, but cannot guarantee that descriptions, photos, or specifications are error-free. All appliances are sold as described unless noted otherwise.

3.2 Repair Services

Repair services may require separate agreements and are subject to technician availability in your area.

3.3 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

4. Ordering and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation. We process orders within 1-2 business days (excluding weekends/holidays) after payment verification.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Pricing

All prices are in USD. We reserve the right to correct pricing errors and adjust prices without notice.

4.4 Sales Tax

Applicable sales tax will be added to orders shipped to locations where we have tax nexus.

5. Shipping and Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

5.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary based on destination and customs processing.

5.3 Delivery Issues

You must inspect shipments immediately. Report damaged or incorrect items within 3 days of delivery to [email protected] with photos.

6. Returns and Refunds

6.1 Return Policy

Most items can be returned within 15 days of delivery if:

  • Item is in original condition (unused, uninstalled, with all packaging)
  • Return is initiated within the 15-day window
  • Proof of purchase is provided

6.2 Non-Returnable Items

For health/safety reasons, we cannot accept returns on:

  • Installed or used garbage disposals
  • Any appliance parts showing signs of installation or wear

6.3 Refund Process

Refunds are issued to the original payment method within:

  • 5-10 business days for credit cards
  • 3-5 business days for PayPal

Deductions may apply for original shipping costs and a 15% restocking fee for opened but unused items.

7. Intellectual Property

All content on our site (logos, text, images, etc.) is our property or used with permission and protected by intellectual property laws. You may not use our content without express written permission.

8. Limitations of Liability

Reliable Appliance shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Issues arising from improper installation or use of products
  • Delays beyond our reasonable control (natural disasters, strikes, etc.)

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product.

9. Dispute Resolution

Any disputes shall be governed by Texas law. We prefer to resolve issues amicably through our customer service team before pursuing legal action.

10. Changes to Terms

We may update these terms at any time. Continued use of our site after changes constitutes acceptance of the new terms.

11. Contact Information

For questions about these Terms:

Reliable Appliance
2891 Birch Street
El Paso, TX 79936
United States
Email: [email protected]

Thank you for choosing Reliable Appliance for your kitchen appliance needs. We appreciate your business and are committed to your satisfaction.