At Reliable Appliance, we’re committed to providing high-quality kitchen appliances and repair services with reliable shipping and a customer-friendly return policy. Below you’ll find all the details about our shipping options, delivery timelines, and return process.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment verification.

Shipping Options

We offer two shipping methods to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on destination and customs processing.

Returns & Exchanges

We stand behind the quality of our dishwashers, garbage disposals, microwaves, ovens, ranges, refrigerators, and freezers. If you’re not completely satisfied, you may return most items within 15 days of delivery.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original condition (unused, uninstalled, with all packaging and accessories)
  • Return must be initiated within 15 days of receiving your order
  • You must provide proof of purchase (order number or receipt)

Non-Returnable Items

Due to health and safety regulations, we cannot accept returns on:

  • Garbage disposals that have been installed or used
  • Any appliance parts that have been installed or show signs of wear

Return Process (4 Simple Steps)

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Reliable Appliance Team,

I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specific product if applicable)]
Contact information: [Phone number for shipping coordination]

Please provide return instructions at your earliest convenience.

Sincerely,
[Your Full Name]

Step 2: Receive Return Authorization

Within 2 business days, our team will email you:

  • Return authorization number (required for processing)
  • Shipping instructions and return address
  • Any special packaging requirements

Step 3: Ship Your Return

Package the item securely in its original packaging with all accessories. Follow these guidelines:

  • Affix the return label (we’ll provide instructions)
  • For your protection, we recommend:
    • Using a trackable shipping service
    • Insuring the package for its full value
    • Retaining your shipping receipt until return is processed

Step 4: Processing Your Return

Once we receive your return:

  • We will inspect the item within 3 business days
  • You’ll receive email notification of approval/denial
  • Approved returns will be processed immediately

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly indicate in your email that you’re requesting an exchange and specify the replacement item
  • Once your return is approved, we will ship the replacement item
  • You’ll be responsible for any price difference and additional shipping costs

Refund Information

Refund Method

Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Store credit is available upon request.

Refund Timeline

  • Credit card payments: 5-10 business days after approval (processing time depends on your bank)
  • PayPal payments: 3-5 business days after approval

Potential Deductions

The following amounts may be deducted from your refund (if applicable):

  • Original shipping charges (unless return is due to our error)
  • Restocking fee of 15% for opened but unused appliances

Damaged or Incorrect Items

If you received a damaged item or incorrect product:

  • Contact us within 3 days of delivery at [email protected]
  • Include photos of the damaged item/incorrect product and packaging
  • We will arrange for a replacement or refund at no additional cost to you

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and any customs fees
  • We recommend using the same carrier that delivered your order
  • Refunds will be issued in USD and may be subject to currency fluctuations

Customer Satisfaction Commitment

At Reliable Appliance, your satisfaction is our top priority. Whether you’ve purchased one of our dishwashers, garbage disposals, microwaves, ovens, ranges, refrigerators, or freezers, we want you to be completely happy with your purchase.

If you have any questions about our shipping or return policy, please don’t hesitate to contact our friendly customer service team at [email protected].

Business Address:
Reliable Appliance
2891 Birch Street
El Paso, TX 79936
United States