1. Introduction

Welcome to Reliable Appliance (“we”, “our”, or “us”). At reliableusshop.com, we are committed to protecting your privacy while providing quality kitchen appliances and repair parts to customers worldwide (excluding some Asian countries and remote regions). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

We collect several types of information to provide and improve our services:

  • Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, payment information (processed securely through our payment gateways), and contact details.
  • Order Information: Details about the appliances or parts you purchase, including dishwasher, garbage disposal, microwave, oven, range, refrigerator, or freezer products.
  • Technical Data: IP address, browser type, device information, and operating system when you browse our site.
  • Usage Data: Pages visited, time spent on site, and navigation patterns to improve our website experience.
  • Communication Data: Records of your interactions with our customer service team at [email protected].

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders for kitchen appliances and replacement parts
  • Provide secure payment processing through Visa, MasterCard, JCB, and PayPal
  • Offer customer support for appliance purchases and repairs
  • Improve our product offerings and website functionality
  • Send order confirmations, shipping notifications, and service updates
  • Conduct security checks and prevent fraud
  • Comply with legal obligations and protect our business interests

4. Data Sharing and Disclosure

We may share your information with:

  • Payment Processors: To complete transactions (Visa, MasterCard, JCB, PayPal) using tokenization and encryption
  • Shipping Providers: To deliver your appliances and parts to 2891 Birch Street, El Paso, US 79936 or other global destinations
  • Service Providers: Companies that help with website hosting, analytics, and marketing (with strict confidentiality agreements)
  • Legal Authorities: When required by law or to protect our rights and safety

We never sell your personal information to third parties.

5. Data Storage and Security

We implement robust security measures to protect your information:

  • 256-bit SSL encryption for all transactions
  • PCI DSS compliant payment processing
  • Regular security audits and vulnerability testing
  • Tokenization for stored payment methods (when you create an account)
  • We do not store complete credit card details on our servers

Data is stored on secure servers with access limited to authorized personnel only.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Opt-out of marketing communications
  • Request a copy of your data in a portable format
  • Restrict or object to certain data processing
  • Withdraw consent (where applicable)

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and login information (if you create an account)
  • Analyze website traffic and improve performance
  • Provide a secure checkout experience
  • Show relevant product suggestions for appliances and parts

You can manage cookies through your browser settings, but some features may not function properly without them.

8. International Data Transfers

As we serve customers globally (with some regional exceptions), your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for these transfers.

9. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a new “Last Updated” date.

11. Contact Us

For privacy-related questions or concerns, please contact:

Reliable Appliance
2891 Birch Street
El Paso, US 79936
Email: [email protected]