Welcome to Reliable Appliance’s FAQ section. Here you’ll find answers to common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, please contact our customer service team at [email protected].
About Our Products
What types of appliances do you sell?
We specialize in kitchen appliances including dishwashers, garbage disposals, microwaves, ovens, ranges, refrigerators, and freezers. We also carry replacement parts for repairs.
Do you offer repair services for your appliances?
While we don’t provide direct repair services, we carry a wide selection of replacement parts and our team can offer guidance on common repair issues for the appliances we sell.
Are your appliances new or refurbished?
All our appliances are brand new and come with full manufacturer warranties unless otherwise specified in the product description.
Shipping & Delivery
What shipping options do you offer?
We offer two shipping options:
- Standard Shipping ($12.95 flat rate): Delivered via DHL or FedEx in 10-15 business days after dispatch
- Free Shipping (orders over $50): Delivered via EMS in 15-25 business days after dispatch
How long does order processing take?
Orders typically take 1-2 business days to process before dispatch. You’ll receive tracking information via email once your order ships.
Do you ship to my country?
We ship worldwide, with the exception of some Asian countries and remote regions. If you’re unsure about delivery to your location, please contact us before ordering.
Tip: For urgent appliance part replacements, we recommend choosing our Standard Shipping option for faster delivery.
Returns & Refunds
What is your return policy?
We offer no-hassle returns within 15 days of delivery. To initiate a return, please contact our customer service team at [email protected] with your order details.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long do refunds take to process?
Once we receive your returned item, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We never store your full credit card details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.
Product Support
How do I install or replace an appliance part?
Many of our product pages include installation guides or links to manufacturer instructions. For specific questions, our customer service team can provide guidance on common installation issues.
What if my appliance arrives damaged?
Please contact us immediately at [email protected] if your appliance arrives damaged. We’ll work with you to resolve the issue quickly, which may include replacement or refund.
Do you offer warranties on your appliances?
All our appliances come with the manufacturer’s standard warranty. Warranty information is included with your product documentation. Please retain your receipt for warranty service.
Need more help? Our customer service team is available to answer any questions you may have. Email us at [email protected] and we’ll respond within 24 hours.